Losing access to your 2FA can be stressful, but we're here to help guide you through the process of regaining access to your account. This document outlines the steps you need to follow to reset your 2FA, ensuring that your Buy Me a Coffee account remains secure and accessible to you.
Resetting Your 2FA
If you have lost your Two-Factor Authentication key for your Buy Me a Coffee account, please follow the steps below to regain access and secure your account.
Immediately contact the Buy Me a Coffee support team by emailing [email protected]. Inform them that you have lost your 2FA key and need to regain access to your account. Provide your account username and any relevant details related to your last access.
To ensure the security of your account, you will be required to verify your identity. Be prepared to:
Answer security questions related to your account.
Provide identification documents like a government-issued ID or passport.
Provide other account details only you would know, such as recent transaction history or account-specific information.
For added security, Buy Me a Coffee requires a well-lit video for identity verification. Please ensure your video clearly shows:
Your face, to confirm your identity.
The identification documents are in focus.
A verbal statement including:
"I'm [Your Name], and I'm requesting a 2-factor authentication reset for my Buy Me a Coffee account on [Date]."
"I hereby request my Buy Me a Coffee account email address be updated from [Original Email Address] to [New Email Address], if applicable."
Submit your verification video using the secure link provided by the support team.
Once your identity is verified, the support team will temporarily disable 2FA. This allows you to regain access to your account.
Important Notes:
After regaining access, you will be prompted to set up 2FA again. Follow the instructions carefully and ensure to save the new recovery codes in a secure location.
After resetting your 2FA, please ensure that your account recovery options, such as backup email and phone number, are current and accessible.
By following these steps, you can regain access to your Buy Me a Coffee account and ensure its security. If you have any questions or need further assistance, please contact us.