If you're experiencing confusion regarding your payouts, you're not alone! This guide will help you understand the various stages of your payouts, the delays involved, and what each payout status means.
Delay in Payouts
When it comes to receiving payouts, a slight delay is normal. Several factors can contribute to this, including banking holidays, processing times with our payment partners, and the specific payout method you have chosen.
First Payout Delays
Your first payout usually takes the longest to process. This is because of the necessary verification and compliance checks, which are done to ensure the security of your account and transactions. Typically, this first payout may take up to 7 - 14 days, but it can vary depending on your location and bank. You can read more here
Minimum Delay for Subsequent Payouts
Once your first payout is completed, subsequent payouts generally process faster. You can typically expect your payouts to be processed within 1-2 business days after reaching your stripe account. However, keep in mind that weekends and bank holidays can affect these timelines.
Payout Statuses: What Do They Mean?
Understanding the different payout statuses can help you track your money more effectively. Here's a detailed explanation of each status:
In Progress
This means your payout request has been received but has not yet been processed by Buy Me a Coffee. At this stage, there's no need to take any action.
Complete
Your payout has been processed by Buy Me a Coffee and is now on its way to your bank account. If you're using Stripe, this could also mean that your payout is with Stripe and is being transferred to your bank. Depending on your bank, this could take 3-5 business days to show up in your account ( First payout will experience additional delay)
Payouts to Bank
Once your payout is marked as Complete by Buy Me a Coffee, the funds are sent to your Stripe account. Stripe will then transfer the amount to your bank, typically within 3-5 business days. First payouts may take longer due to verification.
Keep in mind, Stripe requires a minimum payout threshold based on your country and currency. If your balance doesn't meet the required amount, the payout won’t initiate until it does. You can check the minimum threshold for your country here.
Key Features:
Summary section:
Total Balance: Shows your available Stripe balance.
Future Payouts: Displays upcoming payouts.
In Transit to Bank: Indicates payouts currently being transferred to your bank.
Local Currency: All transactions are displayed in the local currency of your connected Stripe Express account. Learn more about cross-border payouts here.
Transaction Details: Clicking on a transaction opens a modal with detailed information.
Note: The Payouts to Bank section displays details of the currently connected Stripe account only. If you disconnect and reconnect a new account, the old transaction details will no longer appear in this section. However, they will still be available in the Payouts History section for reference.
FAQs for Each Status
To further assist you, we've compiled some FAQs related to each payout status:
In Progress Status FAQs:
Q: What should I do if my payout is still 'In Progress' after several days?
A: Usually, this status will update within a couple of business days, which is our default payout cycle.
Complete Status FAQs:
Q: My payout status is 'Complete,' but I am still waiting to receive the funds. What should I do?
A: Your payout has been processed by Buy Me a Coffee and is now available in your Stripe balance. Stripe will need to initiate the payout to your bank account, within 1-2 days. Please check your Stripe dashboard for the current status and any further details. If the funds have not been transferred after Stripe initiates the payout, it may take 3-5 business days for the funds to appear in your bank account. If the funds still haven't appeared after this period, ensure there are no issues on your bank's side before contacting Buy Me a Coffee support.Q: Why has my payout not been initiated from Stripe?
A: If your payout status is marked as 'Complete' on Buy Me a Coffee, it means the funds have been sent to Stripe. However, Stripe must first initiate the payout to your bank account. This process may not start if your Stripe balance does not meet the minimum payout threshold. You can view the minimum payout amounts for your country here, or find special payout requirements here. Once the minimum balance is met, Stripe will automatically initiate the payout.
What to Check Before Contacting Buy Me a Coffee Support
If you've followed the steps above and are still experiencing issues with your payout, it's important to take the following actions before reaching out to Buy Me a Coffee support:
Navigate Your Stripe Dashboard:
First, refer to the Stripe Dashboard Guide and check the status of your transaction and payout. This will give you detailed insights into where your payout might be in the process.Check with Stripe and Your Bank:
If your payout status indicates it's been processed but not received, contact Stripe support or your bank directly. They can provide specific information about any potential delays or issues.Gather Necessary Information:
If you still need to contact Buy Me a Coffee support after checking with Stripe and your bank, please have the following details ready:Transaction ID and Date: This helps us quickly locate your transaction.
Bank Details: Ensure your bank account details are correct and up-to-date.
Confirmation from Your Bank: If possible, obtain a confirmation from your bank that there aren't any issues on their end.
By completing these steps, you'll be better prepared, and our support team will be able to assist you more efficiently.