We are a support platform helping creators get paid. Supporters pay creators using our payment pages and we never charge anyone without their consent.
If you believe the charge made on your card was fraudulent, simply reach out to us at [email protected] with the payment ID and we’ll be able to refund any transactions. Unfortunately, this also means that your credit card is stolen and might be used on other websites too, we suggest you block your credit card as soon as possible.
Here are the details you can share to speed up the refund process:
Transaction ID of the payment.
Date of the transaction.
Last 4 digits of your card.
The exact amount that was deducted.
The purpose of Buy Me a Coffee is to help creators make money online, we intend to create a safe platform to have put systems in place to eliminate any plausible fraud/spam, but they can still find ways to slither around our defenses.
Please know that we are on your side and will be happy to help in any way we can.