Why was my account disabled?

Your account has been disabled for violating our terms or Stripe terms or for not providing sufficient information to verify your use case. If you believe this decision was made in error, you can fill out the form and provide accurate and valid information to appeal the decision.

Why is it important to justify why someone would support me financially?

Ensuring Buy Me a Coffee remains a safe and secure platform is our priority. To achieve this, our moderators need to understand the reasons behind your supporters' willingness to contribute financially. We recommend providing a clear and honest explanation of the services or content you offer through the platform or how you've built an audience that supports your creative endeavours.

What proof should I attach while submitting an appeal?

We recommend attaching screenshots that could show the moderators how you're sharing your Buy Me a Coffee page with your audience. This could include your page link in your Instagram or YouTube bio, Instagram reels, YouTube video descriptions, buttons or widgets on your website, and Facebook or Instagram stories.

Why do I need to share where I am promoting my Buy Me a Coffee page?

It helps the moderators see how your fans can reach to your page to support your work.

What should I include in the 'Additional Comments' section when submitting my appeal?

Use the 'Additional Comments' section to add anything that wasn't covered by the form but is relevant to your appeal.

What happens if I do not appeal?

If you don’t submit an appeal and verify your account in 30 days, your payments will be refunded back to your supporters and your account will be permanently deactivated.

What can I do to speed up my account verification on Buy Me a Coffee?

If things are moving slowly, double-check your profile. Complete the profile with a proper bio, add your socials and other related websites to the home page, and send us an email to [email protected] to speed up the verification.

How will I know if my appeal has been received and is being reviewed?

Once you submit your appeal by clicking the 'Submit' button, we will receive it instantly and our team will carefully review the information you've provided.

How long does it typically take to get a response after submitting an appeal?

If everything checks out, you can expect your account to be approved within 5 business days. If your account is not approved even after 5 business days, it usually means that your appeal was denied. However, we may reach out to you for additional information if we need a bit more clarification.