Your supporters can add ratings for the shop items they purchase. You can turn on this feature in the shop settings. When it is activated, customers can rate the item on a scale of 1 to 5 after the purchase.
How do you enable ratings on your shop?
Go to the shop settings page from your dashboard.
Turn the toggle next to "Display ratings publicly" on.
Scroll down and save the changes.
How can a supporter add a rating?
After the purchase, supporters can rate the item. They can also rate the item later in case it's a physical item(which needs to be shipped) or they need some time to make a proper decision.
Why do you need a rating?
Enabling this feature lets you understand how much your supporters like the shop items they purchased. This feedback is valuable as it helps you improve and plan for future products.
Positive ratings serve as an endorsement, giving other potential supporters confidence in the item's quality. This could attract more supporters to make a purchase.
Frequently asked questions
Can I enable ratings for only certain items?
No, once the rating feature is enabled, it applies to all items in your shop. You can't selectively enable ratings for specific items.
Can I disable ratings once they are enabled?
Yes, you can turn off the rating feature anytime by toggling off the "Display ratings publicly" option in the shop settings.
Will I be notified when someone rates my shop item?
Currently, notifications for ratings aren't available. But, you can check your item ratings anytime by visiting the Shop section on your dashboard.
Can my supporters update their ratings if they want to?
Yes, they can leave a rating anytime after the purchase and update it later.
What happens if I receive a low rating?
Low ratings can provide constructive feedback to help you improve your products. If it is based on a misunderstanding or issue, you can contact the supporter to address it.