When someone buys something from your shop, it's called a claim. This article explains how to handle the claims on your shop, breaking down each step for you.
What happens when you have a new claim?
Whenever a new claim arises, it appears under the Orders tab of your shop page, making it easy to track and respond to. In this section, you can search for specific claims using the search bar, filter claims by shop item, and even export a CSV file of all purchases to date for better record-keeping.
How do we get more info from the list?
For more information, click the three dots next to the specific Shop item you're interested in and select View Info.
Here, you'll find details such as the Shop item, the date of purchase, the amount, the processing fee, the quantity, and the transaction ID.
How does the refund work on a shop item?
If you can't deliver the item, you can go ahead and initiate a refund to avoid disputes.
Find the specific order that needs to be refunded from the claims.
Click on the three-dot menu next to the order.
Choose Refund and click the Confirm button to finalize the refund process.
Once successfully refunded, the purchase will be marked as Refunded.
What do you do when you want to communicate with the supporter to complete a delivery?
When waiting for the supporter's response to finalize a delivery, you can utilize the "Ask a Question" option found under Advanced Settings while creating the Shop item.
After a purchase, the supporter receives this question and can respond with necessary explanations or details. They enter their answer in the provided field and click the post button.
You can view this message in the claim section. Clicking on it also allows you to provide your response, facilitating communication and ensuring a smooth delivery process.
If you ever feel confused or have any questions, please feel free to reach out to us at [email protected].