FAQs about memberships
Learn all about membership periods, cancellations and billing.
Anaswara Swathi avatar
Written by Anaswara Swathi
Updated over a week ago

Can I change my membership price after launching my membership?

Yes, you can! Maybe you weren't ready to set a higher price back then or maybe it felt as if you were asking too much and you decided to go low with your membership price. But now, things are better you are not the rookie anymore and you would like to change your membership price. Don't think twice, just head to your membership settings, update the membership price, and click on "save changes"!

If I change the current price of my membership, will it change for my older members?

No, it won't. Whatever price people are charged when they sign up for the Membership is their price for life. Only your new members will be charged the new price, your old members can continue with the price they originally signed up for, unless you or they cancel their subscription and sign up for a new one.

What happens if a member cancels their membership immediately after subscribing?

The member will lose access to all the membership privileges and will not be able to access the membership page of the creator.

When are my members billed?

Your members are billed immediately at the time of the first subscription, after which they will be billed periodically after 30 days from the date of the first payment for a monthly membership and 365 days from the date of the first payment for a yearly membership.

Are my members notified when their membership is auto-renewed?

As per industry standards, your Members get an email notification for each renewal, after the payment is processed.

How can I reach out to my members?

If you have an important announcement or a quick message to share with your members, you can use the "message all" option in your members tab to reach out to all your members at once.

Select the "message all" option, enter the subject and content of your email, and hit send!

How do I cancel a member's subscription for them?

In an event that your member is unable to cancel their membership and requests for a cancellation, you can do that directly from your membership dashboard. Look up the member using the "search members" option, select the subscription, and click on the "cancel membership" button.

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