A claim is when a supporter purchases your extra. Every purchase of your extra is recorded as a claim on your extras page.
We have made it easy for creators to keep track of each claim, respond to their supporter's questions, and mark the claim as delivered, all from within your claims page.
Let's get into details of each step involved in delivering an extra claim.
Step 1
A new claim on your extra,
You get an email notification each time someone claims your extra. All the recent claims are also marked on the Claims page.
Click on My extra, to see your Extras and their claims in the order in which they were made.
Step 2
Responding to an extra message.
If you had asked for any extra details from your supporter, their replies will be attached to your extra claim here. Click on the extra claim to open the message box and respond to any supporter messages, and hit Send!
This makes it easy for you to keep track of your extra, claims, interact with your audience, and also deliver your extras in time.