FAQ on Supporter and Member Count

This article explains how Supporter Count and Member Count work on your page, what each count includes, how they're calculated, and how to manage their visibility.

Displaying your supporter and member counts can help build trust with new visitors and show the momentum you're building over time. Many creators choose to keep these counts visible to showcase their growing community.

Supporter Count is the total number of unique people who have supported you at least once.

This includes anyone who has paid you through:

Supporter Count includes both one-time supporters and members.

Anyone who has made a payment through Support (tips) or Shop is counted as a supporter. If the same person makes multiple purchases using the same email address, they're counted only once.

Both active and cancelled members are included in your Supporter Count. If someone cancels their membership, they'll remain part of your Supporter Count because they've supported you in the past.

To turn supporter count on or off, follow these steps:

You can't remove the Recent Supporters section from your page entirely, but you can choose to hide supporter names if you prefer.

Member Count is the number of people who are currently subscribed to one of your membership tiers.

Member Count includes only active members with an active monthly or yearly subscription.

No. Cancelled members are not included in your Member Count. Once a member cancels, they're removed from your Member Count.

To turn member count on or off, follow these steps:

If you still have questions, reach out to us at [email protected]—we're happy to help.