Every time a supporter makes a payment, a small credit card processing fee is applied. By default, this fee is deducted from your earnings, so you receive slightly less than the amount your supporter pays.
If you prefer, you can change this setting so that supporters cover the fee instead. This means they’ll pay a little extra on top of their contribution, and you’ll receive the full amount.
How to change who covers the credit card fee
Follow these steps to update the setting:
Go to your dashboard
Open Settings
Scroll down to Cover credit card fee
Choose your preference:
Toggle on if you want to cover the credit card fee (it will be deducted from your earnings)
Toggle off if you want supporters to cover the credit card fee (they will pay a little extra)
Click Save changes
Why should you eliminate the credit card fee?
If you decide to enable the "Cover credit card fee" option, it will impact your earnings on this platform. Your supporters will only be charged the amount they originally intended to contribute, while the credit card fee will be deducted separately from your earnings.
If you turn off the feature and choose to cover the credit card fee from your supporters, they will be charged $26.03 for a $25 contribution, as depicted in the image above. In this scenario, your supporters will cover the cost of the additional charge as a credit card fee, and your earnings will align with what you initially expected to receive from your supporters.
If you need help with this, feel free to reach out at [email protected].