A chargeback is a transaction reversal where a supporter contacts their bank and wishes to retrieve the money spent on making a donation to a creator.
Chargebacks legitimately can act as a form of consumer protection from fraudulent activity committed by both merchants and individuals. However, they have also been used by people as a method of not paying for the services purchased.
Buy Me A Coffee responds to chargebacks as they occur, through PayPal. In the case of an actual fraudulent transaction, we will accept the chargeback on behalf of the creator. Stripe users can manage this directly through their Stripe dashboard.
Often chargebacks occur as a result of miscommunication. As a creator, you can help us limit any such occurrences by having open and clear communication with your supporters.